Introduction:
In this blog post, we include a video and a quick overview explains how to customize the Zendesk Help Center (or Guide) template.
1. Accessing the Help Center Template
The video begins with steps to access the Help Center Admin page, make a backup of the template, and then open the template for customization.
2. Methods to customize the Zendesk Help Center
Next the video explains the two methods to customize your Help Center. The first method is using the menu options provided by the theme, and the seconds shows you how to customize the template by editing the code.
a. Using the provided objects and configuration options
Use the objects in the navigation pane to customize the template. Here you can set colors, images and configure various options. You would use this option first to design and configure your Help Center to match your brand requirements and basic layout.
b. Making custom code changes
You would use this option to customize aspects of your Help Center that cannot be configured via the provided configuration options. Zendesk provides the ability to add custom code to the various pages.
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