At SaaS Guyz, we offer a range of services and solutions to help your business succeed.
Zendesk Implementation or Optimization Consulting
We provide Zendesk implementation, administration, and consulting services.
Contact us to see how we can help improve your customer experience, productivity, efficiency, and bottom line through automation, improved workflows, integrations, and analytics.
Zendesk has combined all of their messaging tools and current capabilities into one comprehensive service solution: The Zendesk Suite. Deliver rich conversational experiences and more in a single package. It’s available in five different plans to accommodate any stage of growth.
Get a complete customer service solution that’s easy to use and scales with your business.
Zendesk Field Service Manager App
The Field Service Management application is a Zendesk marketplace app installed in the ticket sidebar and allows the ability to create jobs and then assign them to teams and technicians. The job details can be shared in ticket comments and side conversation emails (if enabled on your account). Custom fields can be updated with the key job information. The custom fields will allow you to use Zendesk Explore to build reports showing job lists by customer, team, technician, status, job type, location, and date.
Fieldtecs Field Service
Create jobs and assign them to field workers or groups. View scheduled and unscheduled jobs and easily assign them to available resources. Field workers update job reports using any mobile device, and multiple custom fields can be created to ensure that required job information, including photos, is submitted.